Terms and Conditions

ACCEPTANCE OF TERMS

By downloading, installing, accessing, or using https://rajivtalreja.co.in/ website or mobile application “QL ONE APP” (collectively referred to as “The Platform” ) or any associated services provided by Quantum Leap Learning Solutions Private Limited (“The Company“), you (“User” or “Client” or “You” or “Your”) confirm that You have read, understood, and agreed to abide by these Terms and Conditions.

If You do not agree to these Terms and Conditions, You must discontinue the use of the Platform and related services immediately. Continued use of the Platform signifies Your acceptance of any updates or modifications to these terms.

USER REGISTRATION
- Users must provide their accurate, current, and complete information during their registration process.
- Users are responsible for maintaining the confidentiality of their account credentials and all activities occurring under their account.
- Users must promptly notify The Company of any unauthorized use or security breach of their account by any third party.
- By availing the service of the Platform, the Users expressly consent to the sharing of their personal information, including but not limited to their name, contact details and service preferences, with the selected third party service provider, affiliates, or partners for the purpose of offering ancillary or value added services that may be relevant to the User’s needs.

COMPANY SERVICES

Scope of Services:

The Company’s mobile application i.e. App, is a comprehensive Platform designed to facilitate for professional and business development, personal growth and the industry exposure. The Platform provides the following services:
- Business Coaching: Expert-led coaching sessions covering soft skills, leadership, personality development, communication, and behavioural training to support both personal and professional advancement.
- Business Strategy Development: Tools and resources to create, implement, and track effective business and career strategies aligned with individual and business goal.
- Zoom Call Training: Provide personalized interaction and training through Zoom Meeting.
- Performance Optimization: Tailored insights and training modules aimed at enhancing staff engagement, team productivity and overall business efficiency and productivity.
- Community Networking: Access to a network of professionals, peers, and industry experts to collaborate, share ideas, and create partnerships, including participation in seminars, conference, and other promotional events.
- Resource Sharing: A library of educational resources, training videos, including templates, guides, and case studies, to support business needs.
- Business Analytics and Insights: Data-driven insights to help Users monitor key performance metrics and make informed decisions.
- Customized Coaching Modules: Personalized programs designed to address the unique challenges and goals of individual businesses.
Service Delivery:
- Services are primarily delivered online through the Platform’s interactive features, including live sessions, on-demand resources, and chat functionalities.
- In certain cases, based on the nature of the service and specific client requirements, on-site visits by The Company’s business coaches may be arranged. Such visits will be subject to prior agreement and additional terms as determined by The Company.
Service Availability:

The Company reserves the right to modify, suspend, or discontinue any aspect of the Platform’s services at any time without notice to the User, including but not limited to software updates, maintenance, or enhancements to improve user experience.

USER OBLIGATIONS
- Expectations from the Users:
  - To maintain a professional and effective business environment on the Platform, all Users are obligated to:
    - Uphold Professional Conduct: Interact respectfully with business coaches, Company staff, and other Users to foster a positive and productive community.
    - Respect Intellectual Property Rights: Refrain from unauthorized use, sharing, or reproduction of any content, tools, videos, recordings of the meetings or materials made available on the Platform, which are the proprietary assets of The Company or third-party.
    - Provide Accurate Information: Ensure that all personal and business information submitted during registration or service use is truthful, accurate, and up to date.
    - Maintain Timely Communication: Actively engage with assigned business coaches and provide prompt responses to queries or requests for information to facilitate service delivery.
    - Adhere to Scheduled Sessions and Deadlines: Participate in scheduled sessions, training, or coaching modules as agreed upon and ensure compliance with the established deadlines for deliverables.
  - Prohibition to Users:
    - To protect the integrity of the Company and services, Users are prohibited from:
      - Sharing Account Access: Allowing unauthorized parties to access their accounts, which may compromise data security and service quality and disclosure of confidential information.
      - Engaging in Fraudulent Behaviour: Misrepresenting business details, submitting false claims, or engaging in any activity designed to deceive The Platform or other Users.
      - Harassing or Abusing Other Users: Engaging in offensive, abusive, or discriminatory behaviour towards business coaches, staff, or other Platform participants.
      - Using the Platform for Unlawful Purposes: Conducting activities that violate applicable laws, including but not limited to fraud, intellectual property infringement, and privacy violations.

The Company reserves the right to investigate and take appropriate action, including suspension or termination of the User’s account, against any User found violating these obligations.

PLATFORM INTERACTIONS AND BUSINESS AGREEMENTS
- Platform Networking Disclaimer:
  - The Company provides a digital Platform to facilitate networking, collaboration, and knowledge-sharing among Users. While the Platform connects Users, The Company does not act as a direct party or intermediary to any business agreements or collaborations formed between Users.
  - Users acknowledge that any business interactions, negotiations, or agreements initiated through the Platform are conducted independently and are the sole responsibility of the involved parties.
- User Interactions and Conduct:
  - Users shall engage in all Platform interactions with professionalism, transparency, and adherence to ethical business practices.
  - Users are solely responsible for:
    - Verifying Credentials: Ensuring the legitimacy, qualifications, and reputation of other users or businesses before engaging in agreements.
    - Due Diligence: Conducting independent evaluations and assessments prior to entering any negotiations, partnerships, or agreements.
    - Protecting Interests: Safeguarding their own business and financial interests during interactions and ensuring proper documentation of agreements.
    - Confidentiality: Maintaining the confidentiality of sensitive or proprietary business information shared during interactions/sessions on the Platform.
  - Third-Party Service:
    - The Company may engage or collaborate with Third-Party vendors, partners or service providers offering ancillary or value-added services. While the company may facilitate access to such third-party services, it expressly disclaims any responsibility or liability for the performance, reliability, suitability, or outcomes of such services. The Company does not warrant, endorse, or assume any obligation in relation to any third-party service made available through or in connection with the Platform.
    - Users are solely responsible for evaluating the suitability, accuracy, and reliability of any third-party service and are encouraged to exercise independent judgment and conduct their own due diligence prior to engaging with or relying upon such services.
  - Third-Party Agreements: The Platform disclaims responsibility for third-party interactions and agreements. Specifically, The Platform does not:
    - Guarantee the accuracy, reliability, or completeness of information provided by Users on the Platform.
    - Conduct financial, legal, or compliance verification of Platform users.
    - Act as a mediator or enforce the terms of any business agreements formed through the Platform interactions.
    - Assume liability for disputes, losses, or damages arising from User interactions or agreements.
  - Risk Acknowledgment: Users acknowledge the inherent risks associated with Platform-based interactions, including but not limited to:
    - Misrepresentation or incomplete disclosures by other Users.
    - Disputes arising from unmet expectations or breaches of agreement.

Users agree to independently assess, evaluate, and mitigate these risks and acknowledge that The Company’s Platform is provided solely as a facilitator without guarantees of business outcomes or successful collaborations.

Dispute Resolution for Inter-User Conflicts:
- In the event of disputes between Users:
  - The Company may, at its discretion, offer basic mediation support to encourage resolution.
  - Users agree to make reasonable efforts to resolve disputes amicably before seeking external remedies.
- The Company reserves the right to take action against Users involved in persistent or unresolved conflicts, including but not limited to:
  - Temporary suspension of access to the Platform features.
  - Permanent account deactivation where a User’s behaviour undermines Company’s integrity.
- Information Sharing and Confidentiality: Users shall adhere to the following standards regarding information sharing:
  - Users must not disclose sensitive business data without ensuring appropriate safeguards, such as executing non-disclosure agreements (NDAs).
  - Users are responsible for securing their intellectual property rights and ensuring that proprietary information is adequately protected.
  - Platform communication tools must not be used to share unauthorized, irrelevant, or harmful information.
- Fraudulent Activity Prevention:
  - The Platform enforces strict policies against fraudulent activities, including but not limited to:
    - Misrepresentation of other Users of business capabilities, credentials, or services.
    - Proposing or promoting fraudulent schemes or unethical business practices to other Users.
    - Engaging in manipulative or deceptive behaviour to gain undue advantage over other Users.
    - Any reported or identified instances of fraudulent activities will be investigated, and offenders may face immediate suspension or permanent removal from the Platform.
  - Company Monitoring and Intervention:
    - The Company actively monitors Platform activity to maintain a safe and professional environment. The Company reserves the right to:
      - Review Platform communications and interactions to ensure compliance with these Terms and Conditions.
      - Remove content, suspend accounts, or restrict access for users, found violating Platform policies.
      - Notify appropriate authorities of any illegal or potentially illegal activities conducted through the Platform.
      - Implement safeguards to prevent misuse, such as additional verification procedures or account restrictions.

DATA PRIVACY & SECURITY
- All User data collection, processing, and storage practices comply with the provisions of the Information Technology Act, 2000, and the Digital Personal Data Protection Act, 2023. The Company’s commitment to protecting User data is detailed in the [Privacy Policy], which is incorporated into these Terms and Conditions by reference.
- Scope of Data Use:
  - The Company collects personal information only for the purpose of providing its services, improving Platform functionality, and fulfilling legal obligations. Stringent security measures, such as encryption and access controls, are in place to safeguard this data.
  - Users acknowledge and consent that The Company may collect and analyse non-personal information, including usage patterns and business metrics, for service optimization, research, and internal business purposes.
  - In compliance with the Digital Personal Data Protection Act, 2023:
    - Users have the right to withdraw consent for data processing by providing written notice to The Company, subject to service limitations resulting from such withdrawal.
    - Users can request access, rectification, or deletion of their data by contacting The Company’s designated Grievance Officer (contact details available in the Privacy Policy).
  - The Company employs advanced security protocols to ensure the confidentiality and integrity of User data. Despite these measures, Users are advised to take necessary precautions, such as protecting account credentials and avoiding sharing sensitive information over unsecured networks.
  - The Company may share User data with trusted third-party service providers strictly for the purpose of delivering services, processing payments, facilitating financial services or enhancing Platform functionality. Such sharing will adhere to contractual agreements ensuring data protection and confidentiality.
  - In the event of a data breach, The Company will notify affected Users promptly and undertake corrective actions in compliance with applicable legal requirements.

BOOKING OF EVENTS/PROGRAMS
- All bookings for events, training programs, courses, or any other services offered by The Company are subject to availability and confirmation by The Company.
PAYMENT TERMS
- To ensure seamless service delivery and commitment to the customized nature of The Company’s coaching and training programs, the following payment terms apply:
  - Initial Two Sessions: Full payment must be made upfront before the commencement of the first session.
  - Third and Fourth Sessions: Payments for these sessions may be made in instalments as agreed upon during the contracting process. Instalment schedules and due dates will be communicated to the Client in advance.
  - Delayed Payments: In the event of delayed payments, The Company reserves the right to impose additional fees, including late payment charges. Specific interest rates or penalties for overdue payments will be outlined in the payment communication sent to the Client.
- The request for refund/cancellation must be submitted in writing to The Company and will be reviewed in accordance with The Company prevailing cancellation/refund policy, as may be amended from time to time, the same shall be accessed from the link. However, The Company reserves the right to approve or reject any refund requests at its sole discretion, subject to the specific terms applicable to the booked events.
- Service Completion and Payment Obligations:
  - Given the bespoke nature of The Company’s business coaching services, which involve creating customized training modules, strategic plans, and professional coaching, the Client acknowledges the value and effort invested in these services.
  - In the event of an interruption or premature termination of the program, whether initiated by the Client or otherwise, the Client will remain liable to pay the full contracted amount. This reflects the non-recoverable efforts, resources, and time dedicated to the program preparation and delivery.
  - Queries or concerns regarding payments can be directed to The Company’s support team or the assigned business coach, who will address them promptly.

ACCOUNT SUSPENSION/TERMINATION
- Grounds for Suspension or Termination: The Company reserves the right to suspend or terminate a User’s account under the following circumstances:
  - Violation of Terms: If the User breaches any clause within these Terms and Conditions or engages in prohibited activities outlined under “User Obligations.”
  - Non-Payment: If the User fails to fulfil payment obligations despite reminders, including the settlement of any overdue amounts or penalties.
  - Inappropriate Behaviour: Instances of harassment, abusive language, fraudulent activities, or disrespectful conduct toward business coaches, staff, or other Platform Users.

Prolonged Inactivity: Extended periods of account inactivity, which may lead to account deactivation to maintain system efficiency and data integrity.

Suspension of Services & Account Termination:
- Service Suspension: The Company may temporarily suspend specific services, such as access to coaching sessions or modules, while retaining account access for administrative purposes, such as addressing pending payments or resolving disputes.
- Account Termination: In cases of severe violations or persistent non-compliance, The Company may permanently terminate the User’s account. Termination will result in the cessation of all services and access to Platform features.

Notice and Remedial Actions:
- Where applicable, The Company will provide written notice to the User before suspension or termination, outlining the reason for the action and allowing the User a reasonable period to rectify the issue.
- The Company’s decision to suspend or terminate an account shall be final and binding. Users may appeal such decisions by contacting the support team within (30) business days of receiving notice.

Data Retention and Access Post-Termination:
- Upon account termination, The Company may retain User data in accordance with its Privacy Policy and applicable laws to fulfil legal or operational obligations.
- Users may request a copy of their business-related data stored on the Platform before account deactivation, subject to applicable charges.

SERVICE DELIVERY AND TIMELINE
- The Company is committed to delivering high-quality coaching, training, and consulting services within the timelines mutually agreed upon during the onboarding or scheduling process. However, the Company shall not be held responsible for delays or quality issues caused by:
  - Client Non-Responsiveness: Failure to respond to communications, queries, or requests for information from The Company or assigned business coaches within the stipulated timeframes.
  - Missed Appointments: Absence or tardiness in attending scheduled coaching sessions, consultations, or training modules.
  - Delayed Information Sharing: Failure to provide accurate and complete business information, documents, or materials necessary for service execution in a timely manner.
  - Incomplete Documentation: Submission of incomplete or incorrect documents required for planning or implementing the agreed services.

Payment Obligations:
- The Client acknowledges that their actions or inactions directly impacting service timelines or quality do not absolve them of their payment obligations. All payments shall remain due as per the agreed terms, regardless of delays or disruptions attributable to the Client’s conduct.
- In cases where the Client’s lack of responsiveness or failure to meet agreed deadlines results in service delays, The Company reserves the right to modify schedules or reschedule sessions without liability.

Communication and Escalation:
- To ensure seamless delivery, the Client is encouraged to maintain open communication with The Company and assigned business coaches. Escalations or service concerns can be directed to the Company support team for resolution.

INTELLECTUAL PROPERTY
- All content, materials, tools, and resources provided through The Company’s Platform, including but not limited to:
  - Customized coaching modules, not limited to guides, training videos or Zoom interaction recordings.
  - Business templates and frameworks.
  - Training presentations and recordings.
  - Business analytics and insights.
  - Platform functionalities and design remain the exclusive intellectual property of The Company.
- Usage Restrictions:
  - Users are granted a limited, non-exclusive, non-transferable license to access and utilize the content and resources strictly for personal and business use as intended under the scope of the services.
  - Users shall not:
    - Reproduce, distribute, modify, or create derivative works based on the content or resources without prior written permission from The Company.
    - Share proprietary materials with third parties or use them for commercial purposes outside the scope of the services.
    - Reverse-engineer, decompile, or attempt to extract source code from the Platform or any associated tools.
  - Any unauthorized use, reproduction, or distribution of The Company’s intellectual property constitutes a violation of these Terms and Conditions and applicable intellectual property laws. The Company reserves the right to take legal action and seek damages in cases of infringement.
  - The Client acknowledges that The Company retains all proprietary rights to the content and materials provided and agrees not to claim ownership or authorship of the same.

LIMITATION OF LIABILITY
- The Company’s liability is limited to the extent permitted under applicable law. The Company shall not be held responsible for:
  - Business Outcomes or Decisions: The coaching, training, and consulting services provided are advisory in nature, and the ultimate responsibility for implementing strategies and decisions lies solely with the Client.
  - Financial Losses: The Company shall not be liable for any loss of revenue, profit, or business opportunities arising from the use of its services or recommendations.
  - Indirect or Consequential Damages: This includes, but is not limited to, damages resulting from loss of goodwill, data, anticipated savings, or business interruptions.
  - Service Interruptions Due to Technical Issues: Temporary service unavailability or interruptions caused by system maintenance, third-party service failures, or technical malfunctions will not render The Company liable.
- Maximum Liability: In all cases, The Company’s total aggregate liability shall be limited to the amount paid by the Client for the services in the three (3) months preceding the claim.
- Exclusion of Warranties: The Company makes no warranties or guarantees regarding the accuracy, completeness, or reliability of its services, nor does it warrant that services will meet the Client’s specific expectations or yield specific results.

DISPUTE RESOLUTION
- Resolution of Concerns: For any issues or concerns regarding service delivery, Users are encouraged to:
  - Contact the Company support team through the Platform or via the designated support email, as mentioned on the Platform.
  - Engage directly with their assigned business coach for clarity or assistance with specific program elements.
- The Company will address all concerns through its structured internal resolution process, ensuring fairness and prompt responses. However, the Client is required to fulfil all payment obligations during the resolution period.
- If disputes remain unresolved, they may be referred to arbitration as per the rules of the Arbitration and Conciliation Act, 1996. The seat of arbitration shall be Bengaluru, Karnataka. The arbitration shall be conducted by a sole arbitrator appointed by mutual agreement, and the proceedings shall be held in Bengaluru, Karnataka, in English

GOVERNING LAW
- These Terms and Conditions shall be governed by and construed in accordance with the laws of India, and any disputes arising under or related to these terms shall be subject to the exclusive jurisdiction of the courts of Bengaluru, Karnataka.

MODIFICATIONS
- Right to Amend Terms: The Company reserves the right to revise or modify these Terms and Conditions at its sole discretion, to reflect changes in services, legal requirements, or business practices.

Notification of Changes: Users will be notified of significant changes through:
- The Platform notifications.
- Emails sent to the registered email address on file.

User Acceptance of Changes: Continued use of the Company or services following such notifications constitutes acceptance of the updated Terms and Conditions. Users are encouraged to regularly review the Terms to stay informed about their rights and obligations.

Effective Date of Changes: Unless otherwise specified, modifications will take effect immediately upon being published on the Platform.